Ordering & Payment
What payment methods do you accept?
Our shop acceps all major credit- and debit cards. Also Apple Pay and Google Pay are available.
Do you offer secure online payment processing?
All our payment methods are provided by known 3rd party payment providers with secure transactions.
What payments methods do you provide?
We offer only card payments through all major credit- and debit cards
What is your sales tax policy?
Prices are inclusive of VAT
Do you offer any discount codes or promotions?
We do not offer discount codes or promotions in a regular basis.
Can I cancel or modify my order after it's been placed?
If you want to cancel or modify your order, please contact customer support.
Can I order without an account?
You can order without an account or registration.
How do I reset my password?
You can reset the password from account login page https://shop.assembly.org/account/login
Why you may see the No access page?
Some pages of our webshop have a limited access and therefore you may see a no access page in our webshop.
Shipping & Returns
What are your shipping costs?
We offer domestic shipping through Matkahuolto with fixed shipping costs to all orders. Please see "Shipping & Delivery" page for the latest information on prices.
Where do you ship to?
We currently offer shipping to Finland only.
How long does shipping typically take?
Shipping typically takes 1-3 working days after your order has been fulfilled.
What is your return policy?
We offer 30 day returns from the day you've received the order. Returning is free.
How do I make a return?
Please follow the instructions that came together with our order.
I have made a return, how long it takes to get a refund?
After we've received your return it will take around 7-12 days to get a refund.
Do you have a physical store location?
We currently have no physical store location, but in the future we will be offering event pickup option to choose.
Products & Sizing
What size charts do you offer?
Size charts are found on the product page and they are offered on all products with sizing available.
What materials are your clothes made from?
Materials are found from the products page in "Product information" section.
How do I care for your clothing?
Care instructions are found on products and if you have any questions please contact customer support
Do you offer pre-order options for new arrivals?
Pre-order option is available on certain occasions and products. E.g with events coming up we offer pre-order option with discounted prices and special collections.